Contact Moderators for Support and Questions
To contact Moderators, write to [email protected]. That address handles questions about plans, studies, billing and your account. Write the question in one message with the details we need, and you will get a written answer by email.
Email support
Send your message to [email protected]. There is no contact form and no phone line, so email is the one place to write. Use the address from the email you signed up with, so we can find your account.
What to include in your message
Tell us what you were trying to do, what happened instead and which plan you are on. If a study is involved, name it. A screenshot helps when something looks wrong on the page.
What we reply with
We answer with the steps to solve the problem or the information you asked for. If something needs fixing on our side, we tell you what we found and write again once it is fixed.
Questions we can answer
- How a plan works and what its limits are
- How to set up a study and share the link
- How to read and export findings
- Billing and invoices
- How your data is handled
Quick answers
Many questions are already answered on the ai moderator faq page. Prices and limits are on the ai moderator pricing page, and the steps of a study are on the how it works page.
Try the interview yourself
Answer two questions on the home page and see how the moderator runs an interview.