AI Moderator FAQ for Research Teams

Many people answer an AI moderator openly because there is no interviewer to impress and no one waiting on the other end of a call. Participants answer in their own time and can take a moment to think. The moderator asks neutral follow-up questions, which keeps the answers in the participant's own words.

You invite your own customers with a link. Moderators does not run a respondent panel and does not recruit participants. Send the link by email, in your product or in a message, and each person talks to the AI moderator on their own.

Both are available in the paid plans. Chat interviews suit short studies and people who prefer to type, and voice minutes suit longer stories told out loud. Each plan includes a monthly limit of chat interviews and voice minutes, and you choose the format for each study. The demo on the home page is text only.

The moderator works from your research guide, which lists your goals, questions and follow-ups. During the conversation it reads each answer and decides whether to dig deeper, ask for an example or move on. It does not read from a fixed list of follow-ups, so the next question depends on what the participant just said.

On the Team plan, $249 divided by 400 chat interviews is about 62 cents per interview at the limit, and about 31 cents on annual billing at $124.50 a month. A human moderator is usually paid per project or per hour, so the cost depends on your arrangement. Compare it against your own last quote. Full plan details are on the ai moderator pricing page.

No. There are four paid plans, starting at $99 a month or $49.50 a month billed annually. You can try the interview on the home page without a card before you choose a plan.

Yes. You can cancel at any time, and your plan stays active until the end of the period you have paid for. Payments are not refunded, and a limit used in a period does not return.

No. Your data stays yours. Your interviews, transcripts and findings are used to run your studies and are not used to train models. More detail is on the research data security page.

Yes. Export your guide, transcripts and findings before the end of the period you have paid for, and keep them. Scale includes a findings repository, and Enterprise includes data retention controls if you need to set how long data is stored.

Yes. Starter includes 1 seat, Team includes 5 seats, Scale includes 15 seats, and Enterprise adds roles and SSO. Seats are the people on your side who run studies and read findings.

Findings are ready as interviews finish. You write what you want to learn, send one link, and read the themes with quotes as participants complete their conversations. There is no scheduling step in between.

No. Describe what you want to learn and who you are talking to, and Moderators drafts the research guide with goals, questions and follow-ups. You can edit the guide before you share the link.

Findings are grouped into themes, and each theme comes with quotes from the participants who said it. You can trace a theme back to the conversations behind it. The features page lists everything in a study.

Yes. The same AI moderator can run customer interviews, usability tests, concept tests, churn interviews, win-loss interviews and AI focus groups. You set the goals and the questions in the guide, and the moderator follows them. See how AI moderated research works for the steps.

Moderators is run by the administrator of moderators.io. You can write to [email protected], and the contact moderators page explains what to expect.