Usercall alternative for teams that want public pricing
Moderators is a Usercall alternative for teams that want an AI moderator with every price published and a plan they can buy today. You send a link to your own customers, the AI moderator interviews them by chat or voice, and you get themes with quotes. Plans start at $99 a month, or $49.50 a month billed annually, and the four plans are listed in full below.
Here is the idea. What is your first reaction?
Useful, but I would not pay for it on its own.
What would make it worth paying for?
If it filled in the weekly numbers for me.
Quote from the interview
“I knew it was in there somewhere, so I gave up and asked a colleague.”
How do the two compare?
Both products use an AI moderator to run interviews and summarize them. The differences are in how you buy and who you interview. We do not quote Usercall figures here because plans change, so the right column avoids any number we cannot verify. Check the Usercall site for its current terms before you decide.
| Question | Moderators | Usercall |
|---|---|---|
| Public price list | Yes, four plans on the pricing page | Check Usercall for its current plans |
| Entry price | $99 a month, $49.50 a month billed annually | Check Usercall for current pricing |
| Who you interview | Your own customers and contacts, by link | Check Usercall for its current recruiting options |
| Built-in participant panel | No | Check Usercall for current participant sourcing |
| Interview formats | Chat and voice | Check Usercall for current formats |
| Output | Themes with quotes and full transcripts | AI-moderated interview analysis |
| Best fit | Product, UX and insights teams that want to start this week | Teams that want the vendor's own participant sourcing or a different study format |
What usually pushes a team to compare AI interview tools?
Budget certainty and speed. If you cannot see limits and prices side by side, you cannot put a number in a budget request, and the person who needs interviews next week rarely has time to wait. A published plan lets a product manager read the limits, pick one and start. If your question is about your own users, the plan price is the whole cost of the study.
Where is Usercall the better choice?
If you want a vendor that helps source participants or you need study formats we do not offer, Usercall may fit better. We would rather say so than pretend there is no reason to choose it.
How does a study run?
- Write the learning goal and describe your participants.
- Review the guide Moderators drafts and edit any question.
- Send your link by email, in-app message or support reply.
- Participants answer when it suits them, by chat or voice.
- Read the themes, open the quotes and check any transcript.
What is included in every plan?
- An AI moderator that asks follow-up questions instead of reading a fixed script
- Chat interviews and voice minutes
- Findings with quotes after every study
- Full transcripts for every conversation
Do you provide participants?
No. Moderators has no panel and is not a recruiting service. You interview customers you already have, which suits questions about your own product. If you need strangers matched to a profile, recruit them elsewhere and send them the same link.
What does Moderators cost?
Annual billing is the default and takes 50% off. There is no free plan, and a used limit does not return within the period.
- Starter: $99/month, $49.50/month billed annually. 100 chat interviews, 120 voice minutes, 1 seat.
- Team: $249/month, $124.50/month billed annually. 400 chat interviews, 300 voice minutes, 5 seats, custom-branded link.
- Scale: $599/month, $299.50/month billed annually. 1,000 chat interviews, 750 voice minutes, 15 seats, findings repository, API.
- Enterprise: $1,499/month, $749.50/month billed annually. 2,500 chat interviews, 1,800 voice minutes, SSO, roles, SLA, invoices, data retention controls.
See the full pricing page, the AI moderated interviews overview and the user interview software page for the workflow. Also compare the Outset alternative, the Strella alternative and the Listen Labs alternative.
Run your first interview this week
Try the text demo on the home page, then send your own link to the customers you want to hear from.